Keep things running smoothly

Most computer systems need fixing from time to time, and most organisations grind to a halt when their computers go wrong. Whether you work from home on a single computer connected to a printer and the Internet, or rely on a large network of computers running shared systems in multiple sites, it is important to think about the support you need to keep things running smoothly.

You must also think about how to prevent problems before they arise.What are the basic steps to take to protect your computer and the data you use?

Getting the most from your investment in ICT requires you to have the skills to make the most of the tools you have. Training is a vital part of your total cost of ownership of ICT – there’s no point having the latest hardware or software if it is never used.

You may choose structured, formal learning activities, focused on specific tasks.These could be long or short courses, delivered by private, public or community training providers. Others will prefer informal learning, especially by accessing support and advice from colleagues or peers. Email and the web provide access to enormous networks of people around the globe, although the answer may be the person sitting in the same room as you.